Refund & Cancellation Policy

Last Updated: August 2026 | Clear Financial Policies for Projects, Products & Internships

1. Overview & Policy Statement

At 9Teen Initiative, we strive to deliver exceptional engineering quality across our B2B software solutions, in-house technology products, and AICTE-approved internship programs. This Refund & Cancellation Policy outlines the conditions under which cancellations, fee refunds, or service adjustments may be processed.

2. AICTE Internship & Skill Training Programs

For students and professionals enrolled in our practical internship or course programs:

  • Cancellation Before Batch Commencement: If a cancellation request is submitted in writing at least 7 days prior to the official batch start date, a 100% full refund will be issued (minus standard payment gateway transaction fees, if applicable).
  • Cancellation Within 7 Days of Batch Start: Cancellation requests received within 7 days before commencement are eligible for an 80% refund.
  • Post Batch Commencement: Once training sessions have started and mentor allocations are finalized, enrollment fees become non-refundable.
  • Special Circumstances: Requests based on verified medical emergencies or mandatory college examination clashes will be evaluated compassionately by our management team for batch rollover or partial refunds.

3. B2B Custom Software & Hardware Engineering Projects

For custom client engineering contracts:

  • Pre-Development Phase: Clients may cancel a project agreement prior to project kickoff for a full refund of the initial deposit, minus any unrecoverable research or initial architecture expenses incurred up to that date.
  • Milestone Payments: Once project milestones are approved and engineering deliverables are delivered, milestone payments are non-refundable.
  • Hardware Component Procurement: Expenses incurred for physical hardware components, microcontrollers (ESP32/STM32), sensors, or custom PCB fabrication ordered specifically for a client project are strictly non-refundable once ordered from component suppliers.

4. In-House Tech Products & Digital Software Licenses

For proprietary software licenses and digital tools:

  • Pre-Activation: License fees are fully refundable prior to digital activation key issuance.
  • Post-Activation: Due to the digital nature of software licenses, fees are non-refundable once the license key has been activated or software source access has been granted, unless a technical defect prevents software execution and cannot be resolved by our technical support team within 14 business days.

5. Refund Request Procedure

To request a cancellation and refund, please follow these steps:

  • Submit a formal written request via email to info@9teeninitiative.com or contact our official WhatsApp desk at +91 72189 24062.
  • Include your full name, registration/enrollment ID or project contract reference, and a detailed reason for cancellation.
  • Our finance team will review the request and respond within 48 business hours.

6. Refund Processing Timelines

Approved refunds will be processed within 5 to 7 business days from the date of approval. Refunds will be credited back directly to the original payment method (Bank Account, UPI, Net Banking, or Credit/Debit Card) used during the transaction.

7. Disqualification & Non-Refundable Scenarios

No refunds will be granted if an intern or user is disqualified or terminated due to:

  • Violation of academic integrity, submission of plagiarized code, or cheating during assessments.
  • Breach of our Terms & Conditions or improper platform conduct.

8. Contact Us

If you have any questions regarding our Refund & Cancellation Policy, please reach out to us:

9Teen Initiative
Address: Nearby Sangam Furniture, Railway Crossing, Munna Chowk Road, Nangpura Murri, Gondia, Maharashtra 441614
WhatsApp Desk: +91 72189 24062
Email: info@9teeninitiative.com