General Policy
At 9Teen Initiative (MSME Registered), we strive to provide the best services and internship programs to our customers. This Refund & Cancellation Policy outlines the terms for refunds and cancellations of our services and programs.
Note: Our AICTE-approved internship programs follow additional guidelines set by the All India Council for Technical Education regarding cancellations and refunds.
Service Cancellations
Custom Software Development
Cancellation terms for our development services are project-specific and outlined in individual contracts:
- Before Development Starts: 100% refund of any advance payment
- During Development Phase: Refund prorated based on work completed
- After Delivery: No refunds, but we provide 30 days of free support
Consulting Services
- Cancellations made 48+ hours before scheduled session: Full refund
- Cancellations within 48 hours: 50% refund
- No-shows: No refund
Internship Program Policies
Registration Fees
For our AICTE-approved internship programs:
- Before Program Start: 90% refund if cancelled 15+ days prior
- 7-14 Days Before Start: 50% refund
- Less Than 7 Days: No refund, but amount can be credited to future batch
During Internship
- First 7 Days: 50% refund if withdrawn
- After 7 Days: No refunds
- Stipend payments follow separate terms outlined in internship agreement
AICTE Guidelines: For government-sponsored interns under AICTE programs, special cancellation policies apply as per AICTE norms. Please contact our support team for details.
Refund Process
To request a refund:
- Send an email to info@9teeninitiative.com with your invoice/receipt number
- Include reason for cancellation/refund request
- Processing time: 7-10 business days
- Refunds will be issued to original payment method
MSME Note: As an MSME-registered company, we process refunds within 15 days as per MSME guidelines.
Special Circumstances
Program Cancellation by TechNova
In rare cases where we cancel a program:
- 100% refund of all fees
- Option to transfer to another program
Force Majeure
For events beyond our control (natural disasters, pandemics, etc.):
- Programs may be rescheduled rather than refunded
- Credit will be offered for future services
Contact Us
For any questions about our Refund & Cancellation Policy:
- Email: info@9teeninitiative.com
- Phone: +91 92846 677667 (10AM-6PM, Mon-Fri)
- Registered Office: Flat-79, Pardhi Building, Zalutola, Gangazari Road, Gondia, Maharashtra - 441614
MSME Grievance Cell: msme-info@9teeninitiative.com (Response within 48 hours)